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Privacy Statement

At Onboard (Fe Solutions B.V.) we collect and manage personal data. It is important to us that your personal data is treated with care. In this Privacy Statement we explain what data we process, how we use it, and we inform you about your rights.

Data we collect when you visit our website

We collect anonymous data from every visitor of the website. For example, we collect information like which pages you visited, how you got to our website, the time and length of your visit and your language preferences. We use this data for our legitimate interests of making sure our website works properly, including debugging, to be able to deliver you content and improving our website and to perform statistical analyses for optimizing our website. We will keep this data for 2 months after collection.

Via the sign-up form on our website, you can sign up for our newsletter using your e-mail address. When you fill out this form, you indicate your consent to receive our newsletter and invitations. You can at any time unsubscribe from receiving these e-mails by following the instructions provided in the newsletters.

Data we collect when you are an Onboard customer

When you are one of our customers, we collect information we need to establish and perform a contract with you, including your contact information, address, tax information and payment details. We use this information to set up our products and services, provide support and other actions needed to perform our contract with you. We will keep information relating to our business relationship until 7 years after the end of your contract with us.

When you use our products and services as a user you are asked to provide certain personal information such as your name and email address in order to be able to register for an account. Providing such data is voluntary and you are always able to remove your account. Should you choose to delete your account, please contact us at and we will follow up with such request as soon as possible.

We also collect anonymous data about your use of our products and services. We process this data to provide you with support and for our legitimate interest of being able to optimize and improve our products and services.


Cookies are text files which are stored on your device. When you visit our websites or use our products or services we place functional and marketing cookies. Using marketing cookies is a way for us to make sure that our website is continuously improved, meets your needs and we use it as a tool to optimize our marketing strategy. The data collected using marketing cookies is anonymized. The functional cookies are placed when you use our products or services and are used to keep you signed in.

You can change your cookie settings in your browser, if you don't want cookies to be sent to your device. We will not save cookies if you visit our website or use our products and services. Please note that some website features and services may not function properly without cookies.

With whom do we share your personal data?

We need the help of third parties to be able to offer you our products and services. Where necessary we therefor share your information with our service providers (e.g. CRM providers, marketing support providers, financial service providers). These parties use your data in accordance with our instructions. In a data processing agreement, we shall agree with those parties that they shall use your data with care and not for their own purposes.

Where do we transfer this information?

As a standard we will only process your data within the European Union and we will only process your data outside of the European Union if the country has an effective protection level for your data.

How do we protect your data?

We are committed securing your personal data and have taken steps in this regard. We have put in place appropriate technical and organizational measures to prevent unauthorized people or parties from being able to access your data.

Your rights

You may request an overview of your information, ask for a copy, ask us to send this copy to another organization. You may request us to correct or delete your personal information if we are not required by law to keep it or if we hold it in connection with a contract with you. You may request us to restrict processing of your data or withdraw your consent at any time.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page. This Privacy Statement was last updated March 2021.

How to contact us

Should you have any questions, request or complaints regarding our privacy policy, please contact us via the information below.

Fe Solutions BV
Wilhelminaplein 1-40
3072 DE Rotterdam
+31 (0)10 313 2507